{"id":197,"date":"2025-09-21T22:16:47","date_gmt":"2025-09-21T22:16:47","guid":{"rendered":"https:\/\/topsoiltippers.co.za\/?page_id=197"},"modified":"2026-08-27T10:24:54","modified_gmt":"2026-08-27T10:24:54","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/topsoiltippers.co.za\/af\/return-refund-policy\/","title":{"rendered":"Returns &#038; Refund Policy"},"content":{"rendered":"<p data-path-to-node=\"2\"><div class=\"row\"  id=\"row-1195429629\"> \n\t<div id=\"col-1444756045\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t \t<div id=\"gap-1685967866\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1685967866 {\n  padding-top: 20px;\n}\n@media (min-width:550px) {\n  #gap-1685967866 {\n    padding-top: 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Terugsendings- en Terugbetalingsbeleid<\/b> \t<div id=\"gap-890613581\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-890613581 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Introduction<\/b> At Topsoil Tippers, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and reporting issues with your order.<\/p>\n<p data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Order Cancellation<\/b><\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\">Orders can be cancelled within <b data-path-to-node=\"6,0,0\" data-index-in-node=\"31\">30 minutes<\/b> of placement without penalty.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\">To cancel, please contact our customer service team immediately.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,2,0\"><i data-path-to-node=\"6,2,0\" data-index-in-node=\"0\">Note: Orders cancelled after the 30-minute window, or after the delivery vehicle has already been loaded and dispatched, may be subject to a transport or cancellation fee.<\/i><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">Returns &amp; The Nature of Bulk Goods<\/b><\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\">Due to the physical nature of our bulk products (soil, compost, aggregates, sand, and stone), <b data-path-to-node=\"8,0,0\" data-index-in-node=\"94\">we cannot accept returns once the product has been offloaded\/tipped<\/b> at your premises.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,1,0\">If you suspect the product is incorrect or defective upon arrival, please notify the driver immediately <b data-path-to-node=\"8,1,0\" data-index-in-node=\"104\">before<\/b> the truck is offloaded.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,2,0\">If an issue is discovered after delivery, it must be reported within <b data-path-to-node=\"8,2,0\" data-index-in-node=\"69\">24 hours<\/b> of delivery.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">Refunds<\/b> Refunds are only issued if there is a verified error on our part, such as:<\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\">An incorrect product was delivered.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\">The product has a significant, verified quality defect.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\">Approved refunds will be processed using the original payment method and may take up to <b data-path-to-node=\"10,2,0\" data-index-in-node=\"88\">5 business days<\/b> to reflect in your account.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">Partial Refunds<\/b><\/p>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\">In some cases, a partial refund or account credit may be issued if only part of your order is affected or if an agreed-upon volume discrepancy is identified.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Non-Refundable Items<\/b><\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\">Products that have been handled, mixed with other materials, altered, or damaged by weather and storage after delivery are strictly non-refundable.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"15\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">Reporting Issues<\/b> To report an issue with your delivery or request a refund evaluation, please contact us immediately:<\/p>\n<ul data-path-to-node=\"16\">\n<li>\n<p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Phone \/ WhatsApp:<\/b> 079 339 1544<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Epos:<\/b> contact@topsoiltippers.co.za<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,2,0\"><i data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Please include your order number, a description of the issue, and clear photographs of the product to help us resolve the matter quickly.<\/i><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"17\">\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"_joinchat":[],"footnotes":""},"class_list":["post-197","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/pages\/197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/comments?post=197"}],"version-history":[{"count":11,"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/pages\/197\/revisions"}],"predecessor-version":[{"id":901,"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/pages\/197\/revisions\/901"}],"wp:attachment":[{"href":"https:\/\/topsoiltippers.co.za\/af\/wp-json\/wp\/v2\/media?parent=197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}