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Introduction
At Topsoil Tippers, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and reporting issues with your order.

Order Cancellation

  • Orders can be canceled within 24 hours of placement.

  • To cancel, contact our customer service team

Returns

  • Due to the nature of our products (soil, compost, aggregates), we cannot accept returns once the product has been delivered.

  • If the product delivered is damaged, incorrect, or defective, please report it within 24 hours of delivery.

Refunds

  • Refunds are only issued if there is a verified error on our part, such as:

    • Wrong product delivered

    • Damaged or defective product

  • Approved refunds will be processed using the original payment method within [2] business days.

Reporting Issues

  • Contact us immediately at 0729752841 / 0782761040 / contact@topsoiltippers.co.za with your order number and details of the issue.

  • Provide photos if applicable.

Partial Refunds

  • In some cases, a partial refund may be issued if only part of your order is affected.

Non-Refundable Items

  • Products damaged after delivery due to handling, weather, or storage are not refundable.