Returns & Refund Policy
Introduction At Topsoil Tippers, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and reporting issues with your order.
Order Cancellation
-
Orders can be cancelled within 30 minutes of placement without penalty.
-
To cancel, please contact our customer service team immediately.
-
Note: Orders cancelled after the 30-minute window, or after the delivery vehicle has already been loaded and dispatched, may be subject to a transport or cancellation fee.
Returns & The Nature of Bulk Goods
-
Due to the physical nature of our bulk products (soil, compost, aggregates, sand, and stone), we cannot accept returns once the product has been offloaded/tipped at your premises.
-
If you suspect the product is incorrect or defective upon arrival, please notify the driver immediately before the truck is offloaded.
-
If an issue is discovered after delivery, it must be reported within 24 hours of delivery.
Refunds Refunds are only issued if there is a verified error on our part, such as:
-
An incorrect product was delivered.
-
The product has a significant, verified quality defect.
-
Approved refunds will be processed using the original payment method and may take up to 5 business days to reflect in your account.
Partial Refunds
-
In some cases, a partial refund or account credit may be issued if only part of your order is affected or if an agreed-upon volume discrepancy is identified.
Non-Refundable Items
-
Products that have been handled, mixed with other materials, altered, or damaged by weather and storage after delivery are strictly non-refundable.
Reporting Issues To report an issue with your delivery or request a refund evaluation, please contact us immediately:
-
Phone / WhatsApp: 079 339 1544
-
Email: contact@topsoiltippers.co.za
-
Please include your order number, a description of the issue, and clear photographs of the product to help us resolve the matter quickly.