FAQ’s

We supply compost, topsoil, aggregates (gravel), and stone. If you’re unsure which product is best for your project, contact us and we’ll help you choose.

We deliver within the Pretoria East area only. If you’re outside Pretoria East, please check with us for any possible arrangements or recommendations. Please refer to the link: https://topsoiltippers.co.za/delivery-areas/

Yes. We serve both residential and commercial customers within Pretoria East.

You can place an order by placing an order online. A representative will confirm stock, delivery date, and pricing.

For standard deliveries, 1–3 business days’ notice is appreciated. For large orders or specific delivery windows, please book at least 5–7 days in advance.

Same-day delivery may be possible for smaller orders, subject to stock and driver availability. Please contact us as soon as possible to check.

Product type and quantity as per our online directory, delivery address (within Pretoria East), preferred delivery window, and any access considerations (gate height, driveway slope, etc.).

Compost: nutrient-rich, soil conditioner ideal for gardens and beds.
Topsoil: soil with added organic content suitable for planting and lawn restoration.
Aggregates: various sizes of crushed stone and gravel used for foundations, driveways, and drainage.
Stone: decorative or functional natural stone for landscaping and hardscapes.

Yes. We provide product descriptions and photos on our website, and in some cases, provide small samples. Contact us to arrange.

Blending requests are handled on a case-by-case basis. Please discuss your needs when placing the order.

Yes, certifications are available for most of our products upon request. Please note that certifications incur an additional cost. Once your request is received, we will review the requirements and provide a quotation before finalising your order. Kindly note that obtaining certification may extend the estimated delivery time.

Tell us about your project, soil condition, drainage needs, and plant choices. We’ll recommend the appropriate product and quantity.

Red sand has clay (sticky) and is for bricklaying. River sand is washed (clean) and is for concrete.

Typical delivery hours are Monday–Friday during business hours, with some weekend slots available by arrangement. Exact times will be confirmed at order.

Our topsoil and compost are screened for quality. If you notice large debris, please notify the driver or us upon delivery so we can address it.

We offer various bulk quantities (e.g.,1 cube or 6 cube loads per delivery). Please specify your desired volume and we’ll confirm feasibility and pricing.

You can see which areas we deliver to here

Deliveries can be made to approved driveways and access points. Please provide gate width, driveway slope, and any obstacles so we can plan safely.

We accept EFT and card payments where available. Some options may vary by location; confirm at the time of ordering.

Delivery address within Pretoria East, access constraints (gate height, turning radius, slope), preferred delivery window, and product type/quantity per the website.

Our drivers are trained to assess access. If unloading isn’t safe or possible at the site, we’ll discuss alternatives (e.g., different location on site, partial deliveries) and reschedule if needed.

Our core service is delivery of products. We can offer guidance on application but installation or soil amendment services are typically handled by customers or partner contractors.

Yes, we deliver to gated communities, residential estates, and access-controlled business parks. However, because these areas often enforce strict vehicle access rules, it is the customer’s responsibility to check local restrictions before placing an order.

Many residential estates and complexes enforce restrictions to protect paved roads and underground services, including:

• Gross Vehicle Mass (GVM) / Axle-Load Limits: Maximum weight permitted for entering vehicles (e.g., 5-tonne or 10-tonne limits).

• Height & Width Clearances: Low-hanging trees, entrance arches, or narrow boom gates.

• Operating Hours: Specific time windows permitted for heavy delivery vehicles.

Truck sizes and dispatches are determined per product and the specific quantity ordered. To avoid cross-contamination, we do our best to avoid combining different products in the same load. Each product is dispatched individually in a single dedicated vehicle sized to hold the entire quantity ordered in one trip.

• Unmixed Loads: If you order two different materials (e.g., 5 m³ of topsoil and 5 m³ of compost), they will arrive in two separate trucks, sized specifically for each 5 m³ product load.

• Volume-Based Sizing: If you order a single product in bulk (e.g., 10 m³ of lawn dressing), we will dispatch a single heavy-duty 10 m³ truck—not two smaller 5 m³ trucks.

• Access Planning: Because truck sizes scale with the quantity of each product ordered, larger volume orders will arrive in substantially heavier and larger vehicles.

If your estate requires smaller trucks to comply with weight limits, please contact us prior to ordering so we can quote for split deliveries using smaller capacity vehicles.

If our vehicle arrives and security or estate management denies entry due to weight, size, or time restrictions:

1. Failed Delivery Charge: You will be charged a standard failed delivery/call-out fee to cover the driver’s time and fuel.

2. Re-Delivery & Split Load Costs: Before we can re-dispatch your material, a new delivery quote will be issued based on the smaller vehicles required to meet your estate’s rules (for example, sending multiple trips with smaller trucks).

Yes! If your estate has vehicle restrictions, please contact us before placing an order online. Provide us with:

• Your delivery address and estate name.

• The maximum GVM or axle limit permitted by your Homeowners Association (HOA).

• The product and volume you require.

Our team will generate a customized quote detailing split delivery options using compliant trucks.

If there is an issue with your order, contact us within 24–48 hours of delivery with photos and order details. We’ll work to resolve it quickly, which may include a replacement or adjustment.

Cancellations are subject to timing and stock and must be done at least 48 hours before scheduled delivery. Please contact us as soon as possible if you need to cancel; penalties may apply for late cancellations or special orders.

Refunds are handled on a case-by-case basis, following our delivery and product quality policies.

Phone: 0793391544 (Whatsapp Only)
Email: contact@topsoiltippers.co.za
Website contact form: https://topsoiltippers.co.za/contact-us/

Delivery area: Pretoria East* (within approved roads and access points)
Required for delivery: exact address, access details, delivery window, product type, and quantity
Typical lead times: 1–3 days for standard deliveries; longer for large orders or specific windows.