Shipping Policy

Delivery Areas Topsoil Tippers delivers across Pretoria East*. We strive to reach homeowners, landscapers, contractors, and construction professionals efficiently.

Shipping Methods & Vehicle Allocation

  • Third-Party Contractors: All orders are delivered via our network of third-party transport contractors.

  • Unmixed Loads: We aim to keep all materials unmixed to protect product quality. As a rule, each product ordered is transported separately.

  • Vehicle Sizing: Each product quantity is dispatched in a single vehicle sized to hold the entire volume in one trip (e.g., a 10 m³ order of a single product will arrive in one 10 m³ truck, rather than two smaller 5 m³ trucks).

Delivery Times & Scheduling

  • Payment Clearance: Delivery will only be scheduled once full payment has been received and cleared.

  • Turnaround: Standard delivery usually takes 1–3 business days after order confirmation and payment clearance.

  • We will notify you of any delays due to high demand, weather, or other unforeseen circumstances.

Delivery Charges

  • Delivery charges are calculated at checkout based on your address and included in your total.

Order Tracking

  • Once your order is confirmed and paid, you will be contacted.

  • For large or custom orders, our team may contact you to schedule a suitable delivery time.

Property Access & Liability (Important)

  • Kerbside Standard: Deliveries are made strictly to the kerbside/pavement. Ensure someone is available at the delivery location to receive the order.

  • Entry at Customer’s Risk: If the customer explicitly instructs or permits the driver to enter the property boundaries, access is granted at the customer’s sole risk. Topsoil Tippers and its contractors accept no liability for damage to driveways, paving, underground utilities, gates, or surrounding structures resulting from heavy vehicle access.

Estate Access & Limitations

  • Customer Responsibility: If your delivery address is within a gated estate, residential complex, or access-controlled business park, it is your responsibility to verify the local gross vehicle mass (GVM) limits, axle-load limits, and permitted delivery hours with your governing authority prior to dispatch.

  • Custom Transport Quotes: If your estate has strict weight or size limits that require standard loads to be split into multiple smaller trucks, please contact us before placing your order online to arrange a customised transport quote.

  • Failed Deliveries: If a delivery cannot be completed due to an incorrect address, general inaccessibility, or if our truck is turned away at an estate gate for exceeding vehicle limits, the customer will be liable for a failed delivery fee. Any revised transport costs required to re-dispatch the order in smaller, compliant vehicles will also apply.

Damaged or Missing Items

  • Please inspect your delivery upon arrival.

  • Any damaged or missing items must be reported within 24 hours to our customer service team at contact@topsoiltippers.co.za